23/24 June 2026 Brussels - Smart Water Metering & Customer Transformation Week
Proven ROI, Real Operational Lessons, and What It Takes to Make Smart Data Work in Practice
23 (& 24) June 2026
Proven ROI, Real Operational Lessons, and What It Takes to Make Smart Data Work in Practice
23 (& 24) June 2026
Across Europe, smart metering is no longer about rollout — it’s about whether it delivers. Utilities are now under pressure to turn data into measurable operational performance, financial value, and defensible ROI.
That means solving the hard problems: consistently converting data into action, scaling beyond pilots, and increasing visibility without triggering customer challenge or distrust.
This event is built around that reality — bringing together European utility leaders who are actively making smart metering work in practice, and sharing how they are turning data into real, system-wide outcomes.
Because ultimately, none of this works without the customer, so the second customer impacts day focuses on what it takes to drive behaviour change, reduce complaints, and build trust as data becomes more visible and more scrutinised.
We designed the agenda and speaker panel to reflect a European market that remains fragmented—but is now converging, and doing so at pace.
Our research conversations with European utilities highlights three distinct realities shaping that convergence.
Mature smart water metering markets—such as the UK, Spain, France, Italy, and the Netherlands—are already operating (some at scale) and are now under pressure to prove impact: linking smart meter data to measurable consumption reduction and repeatable operational value.
Alongside this, acceleration markets—driven by EU funding and digitalisation mandates—are moving quickly. In countries such as Belgium, Germany, Poland, Romania, and the Czech Republic, rollout is being enabled through funding and policy momentum—but utilities are now confronting a second challenge: how to translate deployment into measurable outcomes, and how to avoid repeating the early-stage bottlenecks seen in some mature markets.
In water-stressed regions—Southern Europe in particular—the driver is more immediate. In Portugal, Italy Greece, and Cyprus, smart metering is increasingly positioned as a demand management tool, shaped by drought exposure, seasonal population swings, and regulatory pressure to reduce consumption—placing far greater emphasis on behavioural change and customer response than in other markets.
Across the rest of Europe, many utilities remain in evaluation mode—for example in Austria, Bulgaria, Croatia, and Slovakia—where uncertainty around funding models, technology risk, and long-term ROI is still slowing adoption. In these markets, the focus is less on optimisation and more on decision-making: whether to invest at all, and how to structure programmes in a way that avoids stranded investment.
Across all of these segments, one thing is consistent: utilities are no longer asking what smart metering is—they are asking how to make it work.
This is where the agenda is deliberately focused. It is built around practitioner-led insight into the decisions, trade-offs, and execution models that actually determine outcomes—moving beyond theory into what delivers in practice.
You will hear directly from senior operators on the questions that matter most:
Whilst addressing common gaps many of you told us you face:
This agenda is designed to confront those (and other) gaps directly—and to surface what actually needs to change for smart metering to deliver ROI at scale.
To Summarise The Agenda By Day:
DAY 1 — Making Smart Metering Deliver Operationally
DAY 2 — Making Smart Metering Work for Customers
Both days are designed to find answers to questions like::
“How do we make smart metering actually work operationally - as well as for customers - while delivering financial payback?”
Covering
Where Smart Metering Delivers — And Why It Sometimes Doesn’t
Take one session:
“Turning Smart Metering Into Performance—Not Just Data”
Sessions like this address the uncomfortable reality:
Why does the same technology deliver radically different outcomes across utilities?
Expect a candid, peer-led discussion focused on what works in practice.
“Why Smart Meter Data Still Isn’t Driving Action—And How to Fix It”
This session tackles a growing frustration: having the data—but not the outcomes.
It examines where execution breaks down, and how leading utilities have overcome issues around ownership, accountability, and operational alignment.
Across all of these segments, one theme consistently emerges: value realisation. The agenda is designed to make this practical rather than theoretical—starting with Day One, which focuses on execution for maximum ROI, specifically how to turn smart meter data into measurable operational outcomes.
On the operational side, sessions examine how utilities are converting high-resolution data into repeatable performance—covering leak detection, NRW reduction, demand forecasting, and the transition from insight to field action.
To support this, the separately bookable day 2 agenda addresses the customer dimension specifically from a CX team perspective—to ensure increased data visibility always translates into improved outcomes. Talks and discussions explore how utilities are redesigning communications, refining alert strategies, and proactively preventing escalation, particularly for vulnerable or high-risk customer groups.
Why We’re Redefining Post-Conference Value
Since the COVID-19 pandemic—and with the wider economic pressures facing organisations—many of you have told us that you're attending fewer conferences. Travel budgets are tighter, and any investment in events must demonstrate clear return on investment.
That’s why we treat conference programming as a serious responsibility. Choosing the right topics, striking the right level of depth, and confirming the most relevant speakers is critical. But just as important is how the event lives on after the day itself.
From Fragmented Materials to Seamless Access
Traditionally, post-conference materials have been disjointed. You might receive a video link, a few slide decks, or the occasional audio recording. Useful, but not exactly user-friendly or easy to digest.
We’ve developed something different—something we believe sets a new benchmark for how post-event knowledge is delivered. This is not only designed to support the sector with better access to insights and information, but also acts as a standalone alternative for those unable to attend live or via livestream.
A Fully Curated, 500+ Page Industry Report
Our post-conference package includes full access to over 17 hours of recorded content—including all Q&A sessions—as well as a comprehensive, fully curated report of more than 500 pages. Every presentation we’ve been given permission to share is included, and each one is fully transcribed and integrated into the slides. This allows you to read through the presentations as if you were in the room. By the end of this report, you’ll take away over 50 targeted, action-ready insights—each one rooted in the real-world priorities discussed live at the event. But we’ve gone further: the report includes more than 100 strategic recommendations, mapped to key smart metering roles across asset management, strategy, customer experience, field operations, and data teams.
What makes this report especially unique for the water industry is the purity of the source material. Every single insight has been drawn exclusively from what was said either at the conference or during our own consultation with the industry —presentations, on-stage Q&A, networking conversations during breaks, and the deep-dive research calls we conducted while curating the agenda. There is no content pulled from external reports, no desk-based analysis, and no generative AI based on out-of-date material or public articles.
This is insight based solely on what was discussed—by your peers and sector leaders—on the 24th and 25th of March this year. The only thing AI helped with was processing that material more efficiently. The quality of the output comes from the quality of the inputs—and in this case, the inputs were live, real-world, and 100% original.
Faster Learning, Richer Insight, Long-Term Value
What many users have also found is that reading the content allows them to absorb the material much more quickly than watching the videos—around four to five hours for the full set of transcripts, compared with 16 hours of live sessions. And because all of it is curated, the experience is cohesive.
Flexible Packages, Outstanding Value
In short, the package provides a self-contained, high-value record of the event. It supports learning, encourages collaboration, and helps accelerate the process of sharing and implementing solutions across the smart water community.
This is part of a wider commitment: to ensure that the hard work and insight from our speakers is not limited to a one-off event, but remains accessible, structured, and useful in the months that follow.
The full post-conference package is available for £499, which includes:
Prefer to join us online?
We’re also offering a special livestream subscription: for £999, you can attend any of our strategic or technical live streamed events over the next 12 months. We currently have four confirmed water specific conferences—on water leakage, smart wastewater, and customer transformation—with more to be added.
Smart Metering 2026 is also included.
And with that annual livestream pass, you’ll receive the full post-conference report for every event you attend. In total, the package offers over £3,000 in value—at more than 50% off the standard price.
It’s a flexible, cost-effective way to stay up to date with leading developments across the water sector, whether you’re attending live or catching up afterwards.
